Meeting and surpassing our legal requirements



The Letting Partnership Financial Health Checks


Serra Property undertake the nationally recognised Letting Partnership health check annually to ensure that as a company we employ and are managed and directed by 'fit and proper professionals'. The check was created with the express purpose of supporting and promoting professionalism within the property services industry, specifically in the areas of client accounting and client money protection.

Members of The Property Ombudsman Scheme

Registration number: 13725311

The Property Ombudsman Scheme (TPOS) resolves disputes between consumers and agents and is our approved redress scheme. TPOS produces a national and industrywide recognised code of practise.


Our Complaints Handling Procedure

 

 

 
 

 

   

 

  

 

  

  

 

This is approved by the Ministry of Housing, Communities and Local Government; the National Trading Standards Estate and Letting Agency Team and the Chartered Trading Standards Institute and set out how property professionals are expected to behave. 

  

   

 

 

 

FULLY INSURED

Serra Property are fully insured through Hiscox.

  • Our Public and products liability is covered to the value of £2,000,000 for each claim or loss
  • Our Employers’ liability is covered to the value of £10,000,000 for each and every claim or loss
  • We carry Professional Indemnity is covered to the value of £250,000 for any one claim
  • We also hold Crisis containment which is covered to the value of £25,000 each and every crisis and in the aggregate
  • And we hold Cyber and Data breach policies which are covered to the value of £100,000